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Effective Communication Skills (the confidence to deliver a Toolbox Talks)

Duration

1 Day

Who should attend?

Any individual in any organisation who feels they would like to develop and hone their communication skills and increase their confidence when involved in presenting (internal or external), managing conflict, delivering a toolbox talk and overall engaging with the workforce. The course is suitable for all levels from administration roles to operators and supervisors through to managers and even directors.

Aims

To provide individuals with: The confidence to express their ideas and opinions effectively The confidence in handling difficult people and dealing with conflict and tricky situations How to improve listening skills and interpreting the message correctly The skills to confidently prepare and deliver a toolbox talk, a presentation or any other form of communication To create a positive and happier mental attitude

Content

The course includes:

Introduction to communication and listening techniques
Benefits and limitations of toolbox talks
Dealing with conflict
Knowing your audience
Formulating the message   
Presentation skills  
Preparation
Practical session: preparing a toolbox talk
Delivery techniques
Giving and receiving feedback
Resources
Practical session: presenting a toolbox talk

Number of delegates

minimum 6, maximum of 12

Duration and Delivery Options

Based in a training room. Short lectures; Demonstrations; Group discussions; Case studies; Practical instruction. Successful completion of the course leads to a MPQC Certificate of Achievement

Contact Details

Contact details: For further details or to make a booking, contact Maggi on 0115-983-6580 or email: maggi.pelling@mpskills.co.uk

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